The Medical City : Leading a change in a changing organization.

Change for change's sake is a recipe of failure. Change should only be pursued in a context of a clear goal, be it personal, group, organizational or societal.

The inauguration of the Medical City more than the transfer of address and physical makeover, rather about its organizational transformation. Meticulously and systematically redefined structures and systems, reengineered business process and programs, renewed attitudes and actions to a better alignment of institutional imperatives.

Their Mission, Vision, Values, Balance Scorecard Strategy Map gives them the clear direction that's solidly based to drive definite decisions, communicated in a way everyone understands that make them successful, special and exceptional.

Among the initiatives of Organizational Development and Transformation process that they adapted includes Formulation of a Strong Mission and Vision, Primacy of Human Resources, Re-engineering Business Process, Culture Scan and Institutionalizing New Approaches.

Behind the successful transfer of the Medical City is Dr. Alfredo Bengzon, AGSB alumni, whose leadership is worth following. A role leader who acted as conservator of values and institution.

The Medical City was structured as a decentralized organization, and voiced out as a great, grand, fantastic and world class hospital. Its organizational development and transformation has made significant contributions to the financial growth and operational efficiency of the organization.

CONTINUOUS TRANSFORMATION

It does not stop being transformed, they set sights on an even more challenging goal, programs were continuously evaluated with the changing environment and needs of organization, new product development and service enhancements. Aiming to be the "Capital of Health" on a vision to contribute and serve for the national purpose.

True to say Leadership, Change Management and Communication are so intimately linked, that its really not possible to be successful at the first two without well develop communications skill.

Part of success in manging organizational change lies in the manager's ability to choose the right channels of communication that match the context and to phrase the messages properly.

"As the business and market evolves so too do business process."